Terms & Conditions

Last updated: 26 September 2026

Welcome to Lush Laser & Skin Clinic. These Terms and Conditions govern your use of our website, your purchase of products or services, and any appointment, consultation or treatment booked with us. By using our website, placing an order, booking an appointment or receiving a service from us, you agree to be bound by these Terms and Conditions.

Please read these terms carefully before using our website or booking a treatment. If you do not agree with these terms, you should not use our website or services.

About Us

This website is operated by Lush Laser & Skin Clinic.

Our business details are:

Lush Laser & Skin Clinic
[Registered Business Name, if different]
[Business Address]
[City, Postcode, United Kingdom]
Email: [Email Address]
Phone: [Phone Number]

Any references to “we”, “us”, “our” or “the clinic” in these Terms and Conditions refer to Lush Laser & Skin Clinic.

Use of Our Website

You may use our website for lawful personal purposes, including viewing information about our treatments, contacting us, booking consultations or appointments, and purchasing products or services where available.

You must not use our website in any way that could damage, disable, overload or interfere with its operation, security or availability. You must not attempt to gain unauthorised access to any part of the website, customer accounts, systems or information.

We reserve the right to modify, suspend or withdraw any part of the website without notice where reasonably necessary.

Website Information

We make reasonable efforts to ensure that information displayed on our website is accurate and up to date. However, treatment descriptions, prices, images, availability and other information may occasionally contain errors or require updating.

Images used on the website are provided for illustration purposes and actual treatment results, products, packaging or clinic presentation may vary.

We may update website content, treatment descriptions, pricing or other information at any time.

Consultations and Treatment Suitability

Certain treatments offered by Lush Laser & Skin Clinic may require a consultation before treatment can be provided.

During a consultation, we may ask questions about your medical history, medications, skin condition, previous procedures or other information relevant to determining whether a treatment is appropriate for you.

Providing complete and accurate information is important. If relevant information is withheld or inaccurate, we may be unable to safely provide treatment.

We reserve the right to refuse, delay or discontinue a treatment where we believe that proceeding may be unsuitable, unsafe or contrary to professional advice.

Treatment Results

The results of aesthetic, laser and skin treatments vary from person to person. Individual results may depend on factors including skin type, hair type, medical history, lifestyle, treatment area, response to treatment and compliance with recommended aftercare.

Any examples, testimonials, photographs or descriptions displayed on our website or social media should not be interpreted as a guarantee that you will achieve identical results.

Where a course of treatment is recommended, the number of sessions required may vary between clients.

Appointments

Appointments may be booked through our website, booking system, telephone, email or another approved booking method.

It is your responsibility to ensure that the appointment details you provide are accurate. Please arrive at the time requested and follow any preparation instructions supplied before your appointment.

Late arrival may reduce the amount of time available for your treatment. Where there is insufficient time to safely complete the treatment, we may need to reschedule the appointment.

Deposits and Advance Payments

We may require a deposit or advance payment to secure certain appointments, consultations, packages or treatments.

Where a deposit is required, your booking may not be confirmed until the payment has been successfully received.

Deposit amounts and any applicable booking conditions will be communicated before payment is made.

Unless otherwise stated, deposits may be applied towards the cost of the booked treatment.

Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, you should contact the clinic as early as possible.

We may apply a cancellation policy to appointments that are cancelled or rescheduled with insufficient notice. Deposits may be retained or a cancellation fee may apply where this has been disclosed as part of the booking process.

Repeated cancellations, late arrivals or missed appointments may result in future appointments requiring full or partial advance payment.

Where we need to cancel or reschedule an appointment due to circumstances within our control, we will make reasonable efforts to offer an alternative appointment.

Missed Appointments

If you fail to attend an appointment without giving the required notice, the appointment may be treated as a missed appointment.

Any deposit or advance payment associated with the appointment may be affected in accordance with the cancellation terms communicated at the time of booking.

Treatment Packages and Courses

Some treatments may be sold as packages or courses consisting of multiple sessions.

Package prices, validity periods, included treatments and payment terms may vary and will be explained at the time of purchase.

Treatments included in a package are intended for the person who purchased or was assigned the package and may not be transferable unless we agree otherwise.

Unused sessions may be subject to the specific conditions provided when the package was purchased.

Prices

All prices displayed on the website are subject to change.

The price applicable to a treatment, product or service will normally be the price displayed or confirmed at the time of booking or purchase, unless an obvious pricing error has occurred.

We reserve the right to correct pricing errors before completing a transaction.

Where additional services or products are requested, additional charges may apply.

Payments

Payments may be accepted through Shopify, our booking platform, payment processors or other approved payment methods.

You agree to provide accurate billing and payment information and confirm that you are authorised to use the payment method provided.

Where a payment is unsuccessful, we may suspend or cancel the associated booking or order until payment has been completed.

Online Orders

Where products are available to purchase through our website, submitting an order represents an offer to purchase those products.

An order is not necessarily accepted until payment has been successfully processed and we confirm that the order has been accepted.

We may refuse or cancel an order where a product is unavailable, pricing information is incorrect, payment cannot be verified, fraud is suspected or another reasonable issue prevents fulfilment.

If payment has already been taken for an order we cannot fulfil, an appropriate refund will be arranged.

Product Availability

All products are subject to availability.

We may change, discontinue or replace products at any time. Product colours, packaging and presentation may occasionally differ from website images due to manufacturer updates, photography, lighting or screen settings.

Delivery

Where physical products are purchased, estimated delivery times are provided as guidance and may vary.

We are not responsible for delays caused by circumstances outside our reasonable control, including courier delays, customs issues, severe weather or incorrect delivery information supplied by the customer.

Customers are responsible for providing a complete and accurate delivery address.

Returns and Refunds

Returns, refunds and exchanges for physical products will be handled in accordance with our applicable Refund Policy and your statutory rights.

Treatment and appointment refunds may be subject to different conditions because appointments reserve clinic time and treatments may be personalised to the individual.

Where a package, deposit or prepaid treatment is non-refundable or subject to specific cancellation conditions, those conditions should be disclosed before the purchase or booking is completed.

Nothing in these Terms and Conditions is intended to remove rights that cannot legally be excluded.

Medical and Aesthetic Information

Information on our website is provided for general informational purposes and should not be treated as a substitute for an individual consultation with an appropriately qualified professional.

You should tell us about any relevant medical conditions, allergies, medications, pregnancy, recent procedures or changes in your health before receiving treatment.

If you are uncertain whether a treatment is suitable for you, please discuss your concerns with the clinic before proceeding.

Before and Aftercare

Certain treatments require specific preparation or aftercare.

You are responsible for following the instructions provided by the clinic. Failure to follow relevant preparation or aftercare instructions may affect your treatment, results or recovery.

If you experience an unexpected reaction or have concerns following a treatment, you should contact the clinic promptly.

Age Requirements

Certain treatments may only be available to clients who meet applicable age requirements.

Where treatment of a person under the age of 18 is considered, additional restrictions, consent requirements or professional assessment may apply.

We reserve the right to request evidence of age where appropriate.

Gift Cards and Vouchers

Where gift cards or vouchers are offered, their validity period and specific conditions will be stated when purchased or issued.

Gift cards and vouchers cannot normally be exchanged for cash unless required by law.

Lost, stolen or expired vouchers may not be replaceable unless we agree otherwise.

Promotions and Offers

Promotional prices, discounts, packages or special offers may be subject to additional terms.

Offers may be available for a limited period and may not be combined with other promotions unless expressly stated.

We reserve the right to withdraw or amend a promotion before purchase, subject to any rights already acquired by customers.

Client Conduct

We aim to maintain a safe, respectful and professional environment for clients and staff.

Abusive, threatening, discriminatory, inappropriate or disruptive behaviour will not be accepted.

We reserve the right to refuse service or ask a person to leave the premises where their behaviour creates a risk to staff, clients or the operation of the clinic.

Personal Belongings

Clients are responsible for their own personal belongings while visiting the clinic.

To the extent permitted by law, we cannot accept responsibility for personal items that are lost, stolen or damaged unless this results directly from our negligence.

Intellectual Property

The content of this website, including branding, text, graphics, photographs, videos, logos, designs and other materials, is owned by or licensed to Lush Laser & Skin Clinic unless otherwise stated.

You may view website content for your personal use, but you may not reproduce, distribute, modify, commercially exploit or republish our content without prior written permission.

Reviews and User Content

If you submit a review, testimonial, photograph or other content to us, you confirm that the information you provide is truthful and does not infringe another person's rights.

Where you separately give us permission to use your review, image or testimonial for promotional purposes, we may display it on our website, social media or marketing materials in accordance with that permission.

Third-Party Services

Our website may use or link to third-party services including Shopify, booking systems, payment processors, social media platforms or other external websites.

We are not responsible for the content, availability or practices of third-party websites and services that we do not control.

Your use of those services may also be subject to their own terms and privacy policies.

Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.

Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable, losses caused by circumstances outside our reasonable control, or business losses arising from use of services intended for personal purposes.

Nothing in these terms affects your statutory consumer rights.

Privacy

We handle personal information in accordance with our Privacy Policy.

By using our website, booking an appointment or contacting us, you acknowledge that personal information may be processed for purposes including appointment management, treatment administration, customer support, transactions and legal compliance.

Please review our Privacy Policy for further information.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, business practices, technology or applicable requirements.

The latest version will be published on this website and the updated date will appear at the top of the page.

Changes will not normally affect transactions that were completed before the updated terms became applicable, except where required by law.

Governing Law

These Terms and Conditions are intended to operate alongside the consumer protections and other legal rights that apply to our business and customers.

Any dispute will be handled in accordance with the laws and jurisdiction applicable to Lush Laser & Skin Clinic and the customer concerned.

Contact Us

If you have any questions about these Terms and Conditions, a booking, treatment or purchase, please contact:

Lush Laser & Skin Clinic
[Full Business Address]
Email: [Email Address]
Phone: [Phone Number]